We comply with the requirements of the European Union legislation on consumer protection ( Consumer Rights Directive 2011/83/EU ). You have the right to return or exchange the product within 14 calendar days from the date of receipt, if the following conditions are met:
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preserved presentation and original packaging;
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completeness of the goods;
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seals and protective stickers (if provided by the manufacturer) are not damaged;
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the product has no signs of use, except those necessary to check its functionality.
How to make a return
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The return of goods is carried out by postal or courier services at the buyer's expense.
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You will receive the return address and instructions by contacting our email: info@adiuppgroup.com
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We do not accept returns in person as we do not have a physical office to receive customers.
Return costs
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Shipping costs when returning goods are not reimbursed .
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If the product was returned in good condition, we will only refund the cost of the product itself.
Refund
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After receiving and inspecting the returned goods, we will issue a refund using the same method of payment.
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The refund period is up to 14 calendar days from the date of receipt of the goods (in accordance with EU rules).